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1. Click the forward button and send this product page to info@chaletperfect.com via email along with your customisation details 'Chalet Name' and / or 'Chalet Location'.

2. Once your customisation request is received, we'll begin crafting your unique item and when complete we'll contact you via email for sign-off.

3. Once customisation is authorised by you, we'll send you a link for payment.

4. Once payment is received the product will be produced and dispatched to your doorstep.

World-wide Shipping

Australia delivery options
We use DHL or Fedex for all our deliveries to Australia. Please note this is the speed of delivery, not manufacturing time for your item(s).

95.4% of our products ship in 48 hours. It’s pretty speedy.

Standard delivery
From $15.90, usually takes 3-6 working days

Express delivery
From $25.89, usually takes 2-4 working days

International delivery
For international packages we use DHL or Fedex services. We aim to deliver within 2-5 working days with tracking. Please note this is the speed of delivery, not manufacturing time for your item(s).

95.4% of our products ship in 48 hours. It’s pretty speedy.

Delivery $15.50
Western European: $24
Other European: $24
North America: $28
Japan: $25
Rest Of The World: $38
Customs tax / duties

If you are placing your order from outside Australia, UK, EU, USA or Canada, and would like delivery to another country please check with us to see if taxes are pre-paid in your region.

For more information please visit our Production and Shipping section on our site.

Personalised products

If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. The goods cannot be returned because they were made according to your specifications or were personalised by you. We may, at our discretion, look into other solutions.

Non-personalised products

You have the right to cancel your contract for the purchase of a non-personalised product, if you notify us of the cancellation no longer than 14 days after the day following the day on which the product is delivered. You must return the unused non-personalised product to us within 14 days of notifying us of the cancellation, and you must pay for the return of the unused non-personalised product to our nominated address.

For more information please visit our Returns, Refunds and Cancellations section on our site.